Last updated October 14, 2026.

Subscriptions

Every paid plan starts with a 30-day free trial, so you can try it before you're charged anything. Cancel before the trial ends and you won't be charged.

After that, plans are billed monthly in advance. When you cancel, you keep access until the end of the month you've paid for and aren't charged again. We don't generally give partial refunds for the unused part of a month.

Exceptions. If you were charged by mistake — for example, a duplicate charge, or a renewal right after you tried to cancel — or the service didn't work for a significant part of the month, contact us within 30 days of the charge and we'll make it right, including a refund where appropriate. Where the law where you live gives you additional refund rights, those apply.

Printed books and journals

Printed products are made to order, so we can't accept returns or cancel an order once it's been sent for printing. If your order arrives damaged, misprinted, or defective, contact us within 30 days of delivery with a photo, and we'll reprint it or refund it — your choice.

How to ask

Contact us with the email on your account and what happened. Approved refunds go back to the original payment method, usually within 5–10 business days.